01603 666141 info@redhall.co

Background

Foolproof had become frustrated with their existing IT support company and were experiencing a number of ongoing IT problems that were not being resolved quickly enough, and in general their IT was not running smoothly. redhall was initially brought in on a consultancy basis to help solve immediate issues with internet connectivity and provide IT advice, but were soon contracted to provide IT Support.

Solution

At the start of our long-standing relationship redhall provided a fully outsourced IT Support solution for their 30 employees across 2 UK sites, over time this changed to a co-managed solution, working alongside internal IT staff, for their 100+ employees across 3 UK/International sites.

redhall helped deliver Foolproof’s own internal IT helpdesk which was successfully integrated with redhall’s own IT Support ticketing system, to provide end-users with a more transparent, seamless and efficient service.

We also worked with them to create and manage a hybrid cloud environment, successfully managing their cloud integration and migrating them from a physical small business server to a standard active directory virtual server, to provide a more robust and flexible infrastructure.

Result

redall has worked with Foolproof for over 7 years. During this time we’ve been their trusted IT advisor, providing effective IT Support and consultancy and ensuring that IT enables them to work effectively to support their continued growth.

 

 

Case Study Overview

Client

foolproof

Client Profile

User Experience (UX) Design Agency

Solution

Managed IT Services