Our Policies

  1. Privacy Policy
  2. Cookie Policy

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1. Privacy Policy

This policy explains the information we collect, why we collect it and how we use it, when you visit our website. It also explains the specific ways we use and disclose that information. We take your privacy extremely seriously, and we never share or sell your data for sales or marketing use. Our aim is to be as transparent and open as possible about what we do and why, and what your rights are. Redhall are committed to protecting any data that we collect concerning you. By using our website and services you agree to the use of the data that we collect in accordance with this Privacy Policy.

This Privacy Policy is effective and updated as of 15th May 2018.

We may change this Privacy Policy at any time and it will supersede this version of our Policy. All updates and amendments are effective immediately upon notice, by posting a revised version of this Privacy Policy or other notice on the website.

Questions and Contact Information

If you have any questions or comments, or if you want to update, delete or change any Personal Information we hold, or you have a concern about the way in which we have handled any privacy matter, please contact us at info@redhall.co

Why we process your personal data

We process your personal data primarily on the basis of Legitimate Interest as a business but only if necessary for the purpose we collected it for. We may process your data for:

• Responding to an enquiry submitted via our website

• Understanding how you interact with the website and social media

We will only store your data, for as long as we need it to undertake any of the processes listed above. For information about the cookies we collect you can read our Cookie Policy here.

How we collect information about you

a. About You: When you use the website, email us, submit an enquiry via the website, or communicate with us in any way, you are voluntarily giving us information that we collect.

That information may include your contact name, business name, physical address, email address, IP address, phone number, as well as details including occupation, location, and other demographic information. By giving us this information, you agree to this information being collected, used, disclosed, and stored by us, as described in this Privacy Policy.

b. Automatically: When you browse our website, we may collect information about your visit to our website, your usage of the Service, and your web browsing. That information may include your IP address, your operating system, your browser ID, your browsing activity, and other information about how you interacted with our website or Service. We may collect this information as a part of log files as well as through the use of cookies or other tracking technologies. Our use of cookies and other tracking technologies is discussed more below, and in more detail in our Cookie Policy.

c. IP address lookup: We use third parties to provide information about visitors to our websites. When you visit our website we will record your IP address. This address will be matched against public and proprietary IP address databases to provide us with information about your visit.

d. Cookies, tracking & beacons: We may use various technologies to collect and store information when you use our website or Service, and this may include using cookies and similar tracking technologies, such as pixels and web beacons, to analyse trends, administer the website, track users’ movements around the website and Service, and gather demographic information about our user base as a whole.

Read our full cookie policy for more information about cookies and the main cookies we use on the website.

e. Data sources: Other than the aforementioned ways of obtaining data (form fills on the website, cookies, verbal and written) we may obtain information about you from third party sources, such as public databases, data service companies, social media platforms or third party data providers. We take steps to ensure that such third parties are legally permitted or required to disclose such information to us.
Examples of the information we may receive from other sources include: demographic information, device information (such as IP addresses), location, email address, contact number, technographics, and online behavioural data (such as information about your use of social media websites, page view information, and search results and links). We use this information, alone or in combination with other information (including Personal Information) we collect, to enhance our ability to provide relevant marketing and content to you and to develop and provide you with more relevant products features, and services.

f. Who will see your data: Your data will only be seen and used by employees of Redhall. We do not share the personal data of prospects or clients with any third parties.

Public information and third-party websites

a) Social media platforms and widgets. Our website includes social media features, such as the Facebook Like button. These features may collect information about your IP address and which page you are visiting on our Website, and they may set a cookie to make sure the feature functions properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. We also maintain presences on social media platforms including Facebook, Twitter, and LinkedIn. Any information, communications, or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy. We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.

How the information is used

We use the information collected primarily to process the task for which you visited the website. We may disclose Personal Information and use personal data acquired from and provided by yourself to fulfil any of your requests and to send you appropriate and useful communications. This is primarily to respond to enquiries submitted via our website and any follow-up communications that this may entail. We may also use the information gathered for statistical purposes and analysis for management purposes in order to administer the website or improve our products and services.

Your rights

You have certain rights given to you by law, that means you have an amount of control over your personal data that we process.

1. Access to Your Personal Data: This right allows you to confirm that your personal data is being processed and to allow you to check if the processing is lawful.

2. Correcting Any Mistakes: The right of rectification allows you to instruct an organisation that is processing your personal data, to rectify any mistakes.

3. Right to be Forgotten: You have the right to instruct an organisation to erase your personal data.

4. Stop Processing: The right to stop the processing of your personal data

5. Moving Data: The right to data portability means that under certain circumstances you will be able to ask for your personal data to be transferred from one organisation to another

6. Right to Object to Direct Marketing: You have the right to object to the processing of your personal data for the purposes of direct marketing. Personal data collected via our website is not used for direct marketing purposes.

7. Object to Profiling: Under certain circumstances, you are able to object to profiling and/or automated decision making.

Right to complain to the Information Commissioners Office (ICO): If you are not happy with any aspect of how Redhall are processing your data, you can lodge a complaint to the supervisory authority, which is the ICO. (www.ico.org.uk)

Before it gets to that situation, please make sure you contact us at info@redhall.co if you wish to exercise any of your rights or if you have any questions about the processing of your personal data.

Social media

If you share our content through social media, for example by liking us on Facebook, following or tweeting about us on Twitter, or giving us a ‘+1’ via Google Plus, those social networks will record that you have done so and may set a cookie for this purpose. In some cases, where a page on our website includes content from a social network, such as a Twitter feed, or Facebook comments box, those services may set a cookie even where you do not click a button. As is the case for all cookies, we cannot access those set by social networks, just as those social networks cannot access cookies we set ourselves.

Information Security

The internet is not a secure medium. However we take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Data collected in the UK is held in accordance with the Data Protection Act. All reasonable precautions are taken to prevent unauthorised access to this information.

Legal identity information

Registered name: Redhall Computing Limited
Registered office:
Place of registration: England
Registered number:
VAT Number:


 

2. Cookie Policy

Cookies are text files stored on your computer, and accessible only to the websites which create them. Your Internet browser has the in-built facility for storing small files – “Cookies” – that hold information which allows a website to recognise you as a user. We use a number of these cookies for analytical purposes, and these are described in detail below. By using the Redhall website, you consent to the use of cookies for these purposes.

We use a combination of both session and persistent cookies. Session cookies keep track of your current visit and how you navigate the site, persistent cookies enable our website to recognise you as a repeat visitor when you return. The session cookies will be deleted from your computer when you close your browser. Persistent cookies will be removed on a pre-determined expiry date, or when deleted by you.

Our website may from time to time use cookies and log files for statistical analysis, to understand user behaviour, to administer the site, to tailor the information presented to a user based on their preferences, and to improve user experience. Any information gathered by our use of cookies is compiled on an aggregate, anonymous basis.

Redhall main cookies

Google Analytics cookies: Google Analytics is a website monitoring tool that allows users to see volumes of website visitors, their source, and to analyse how the content of their website is viewed and navigated. This in turn allows optimisation of the content and pages and the marketing programs that drive traffic to the website. Google Analytics does not store any personal information about website visitors, but does use persistent cookies to identify repeat visitors. You may universally opt-out of all Google Analytics tracking used by all websites by visiting the following url – https://tools.google.com/dlpage/gaoptout

Email marketing tracking cookies: These cookies are used to report on the pages that have been viewed by visitors to the site who have followed links from our email marketing campaigns. This analysis helps us to understand additional content that is viewed by the contacts in our database and therefore allows us to improve and tailor future campaigns to those contact’s specific areas of interest.

Beacons/Pixels: On our website and in our emails we use web beacons. When we send emails to Customers, we may track behaviour such as who opened the emails, who clicked the links and which pages of our website they have visited. This allows us to measure the performance of our email campaigns and to improve our Service and website. To do this, we include single pixel, also called web beacons, in emails we send. Web beacons allow us to collect information about when you open the email, your IP address, your browser or email client type, and other similar details. We use the data from those Web Beacons to create reports about how our email campaign performed and what actions our Contacts took. Reports are also available to us when we send email to you, so we may collect and review that information.

Most web browsers automatically accept cookies, however you may delete, or disable cookies by following the instructions at http://www.allaboutcookies.org/manage-cookies/ Please note that you may not be able to take full advantage of a website if you disable cookies. By using your browser controls, you are always in control of the cookies we store and access on your computer. More information on how to control cookies and limit personal data processing can be found at http://www.youronlinechoices.com/uk/five-top-tips

For a comprehensive guide to cookies and how to change your cookie settings in a wide variety of different web browsers, visit the Interactive Advertising Bureau’s website www.allaboutcookies.org