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Outsourced IT Support from “One of the team”
Our Managed IT Support services are grounded firmly in consultancy and not sales. We take what we do seriously and work closely with our clients as a trusted advisor to ensure that they get the most from us and their investment in IT.
Because every client’s needs are different, we don’t do ‘off-the-shelf’. We take an active interest in what our clients do and deliver tailored IT support and on-going strategic advice that is unique to every business.
Outsourced or co-managed
We can provide a fully outsourced service or compliment your internal IT staff.
27/7 network monitoring
Whilst our engineers occasionally need to sleep, our monitoring systems never do.
Accessible 24-hours a day
Follow-the-sun support via our 24/7 helpdesk can provide you with access to an engineer.
Managed backup and security
Ensuring your networks are secure and your DR plan is fit for purpose is our priority.
On-site and cloud support
Supporting your on-site IT and cloud infrastructure.
Made to measure SLA’s
A tailored Service Level Agreement ensures you get the support your business needs.
Have a question? Speak with one of our consultants
24-hour help desk
At the heart of everything we do is our IT help desk. Accessible 24-hours a day via phone, email and online portal, we’ll provide you with the personal attention you’d expect as we resolve your issues and answer your questions.
Our remote management and monitoring systems provide our help desk engineers with valuable information about the systems we support. This insight gives us the big picture required to deliver a pro-active IT support service.
Supporting you in the cloud
The adoption of the public clouds and hosted services like Microsoft Office 365 can introduce unwanted complexity and risk to existing systems if not properly managed and integrated.
Our holistic view of your IT estate means we apply the same support, monitoring and management principles to cloud infrastructure as we do on-site infrastructure.
Managing your networks
The most important layer of your IT infrastructure – if it’s down, so is everything else. That’s why we’ve invested in the tools required to give us full visibility into the health of your on-site and cloud networks.
Fully managed network services include availability monitoring, intrusion detection and inter-site connectivity management. For clients looking for additional peace of mind, we also can undertake scheduled vulnerability scans and penetration testing.
Pro-active monitoring & automation
Our remote monitoring and management systems are the eyes and ears of your network. Through alerts and self-healing automation we are able to resolve many problems before they impact upon your business, as well as patching systems with required updates and firmware.
We do this by conducting a thorough analysis of your systems and applying custom monitors that alert us when things start to go wrong. We’re able to monitor everything from mission critical servers and applications to network connectivity. It’s a true, automated, 24/7 service.
Asset management
Keeping a track of software licences, warranties and product life-cycles is often overlooked, but it can provide valuable insight which can be applied to IT budgeting and software compliance assessments.
We can provide you with access to a 365 degree view of your IT assets and the ability to quickly and easily produce inventory and compliance reports. Reports can be instantly downloaded or even scheduled for delivery.
Managed backup & security
Ensuring that your networks and data remain secure is our primary focus. We’ll implement a robust data security framework that includes fully managed anti-virus, back-up and disaster recovery planning.
Our fully managed IT support services also include helping our clients to develop a broader information security strategy. So if you don’t already have an internal information security policy framework in place, we can help with that too.
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Drop us a quick message and we’ll get back to you in a jiffy.