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Outsourced IT Support from “One of the team”

Our Managed IT Support services are grounded firmly in consultancy and not sales. We take what we do seriously and work closely with our clients as a trusted advisor to ensure that they get the most from us and their investment in IT.

Because every client’s needs are different, we don’t do ‘off-the-shelf’. We take an active interest in what our clients do and deliver tailored IT support and on-going strategic advice that is unique to every business.

Outsourced IT Support from redhall in Norwich

Outsourced or co-managed

A fully outsourced IT service or support for your in-house IT people.

IT Support and network monitoring from redhall in Norwich

24-hour IT system monitoring

Whilst our engineers occasionally need to sleep, our monitoring systems never do.

IT Support 24 hours a day from redhall in Norwich

Accessible 24-hours a day

Always-on support from our 24/7 helpdesk means you don’t have to wait to receive support.

IT Support and managed backup and security from redhall in Norwich

Managed data protection

Fully managed data security services include DR planning and endpoint protection from viruses and hackers.

On site and cloud IT Support from redhall in Norwich

From your office to the cloud

Supporting your on-site IT as well as private and public cloud infrastructure.

Made to measure IT Support service levels

Bespoke SLA’s

A tailored Service Level Agreement ensures you get the support your business needs.

Have a question? Speak with one of our consultants

24-hour help desk

At the heart of everything we do is our IT help desk. Accessible 24-hours a day via phone, email and online portal, we’ll provide you with the personal attention you’d expect as we resolve your issues and answer your questions.

Our remote management and monitoring systems provide our help desk engineers with valuable information about the systems we support. This insight gives us the big picture required to deliver a pro-active IT support service.

Microsoft Windows



Mobile: Android, iOS

IT Support help desk from redhall in Norwich
IT Support in the cloud from redhall in Norwich

Supporting you in the cloud

The adoption of the public clouds and hosted services like Microsoft Office 365 can introduce unwanted complexity and risk to existing systems if not properly managed and integrated.

Our holistic view of your IT estate means we apply the same support, monitoring and management principles to cloud infrastructure as we do on-site infrastructure.

Microsoft Azure, Amazon & Google

Microsoft Office 365

VMware vCloud

Private cloud

Learn more

Managing your networks

The most important layer of your IT infrastructure – if it’s down, so is everything else. That’s why we’ve invested in the tools required to give us full visibility into the health of your on-site and cloud networks.

Fully managed network services include availability monitoring, intrusion detection and inter-site connectivity management. For clients looking for additional peace of mind, we also can undertake scheduled vulnerability scans and penetration testing.

IT Support and managed networks from redhall in Norwich

Pro-active monitoring & automation

Our remote monitoring and management systems are the eyes and ears of your network. Through alerts and self-healing automation we are able to resolve many problems before they impact upon your business, as well as patching systems with required updates and firmware.

We do this by conducting a thorough analysis of your systems and applying custom monitors that alert us when things start to go wrong. We’re able to monitor everything from mission critical servers and applications to network connectivity. It’s a true, automated, 24/7 service.

Asset management

Keeping a track of software licences, warranties and product life-cycles is often overlooked, but it can provide valuable insight which can be applied to IT budgeting and software compliance assessments.

We can provide you with access to a 365 degree view of your IT assets and the ability to quickly and easily produce inventory and compliance reports. Reports can be instantly downloaded or even scheduled for delivery.


Managed backup & security

Ensuring that your networks and data remain secure is our primary focus. We’ll implement a robust data security framework that includes fully managed anti-virus, back-up and disaster recovery planning.

Our fully managed IT support services also include helping our clients to develop a broader information security strategy. So if you don’t already have an internal information security policy framework in place, we can help with that too.


Ready to get in touch?

Drop us a quick message and we’ll get back to you in a jiffy.

+44 (0)1603 973505